The SCTC Help Desk
Mar 10, 2023
1759
The SCTC Help Desk is your first point of contact for support and assistance on campus.
Help Desk Categories
(Click category for more information)
- How to Submit a Ticket
- Information Technology
- Facilities and Maintenance
- Distance Education
- Institutional Effectiveness
How to Submit a Ticket
- All staff are required to login using Okta SSO prior to submitting a ticket via the helpdesk portal.
- The helpdesk can be accessed in two ways:
- The Okta Mobile Page - https://login.sctech.edu and click the helpdesk icon
--OR-- - Directly - https://helpdesk.sctech.edu
- The Okta Mobile Page - https://login.sctech.edu and click the helpdesk icon
- On the Helpdesk Landing Page click the Submit Ticket button
- Login using your Okta credentials.
- This is will open up the Ticket History screen. In the header, click on the Submit Ticket link.
- Complete the Form
- Category - Select department to submit your request.
- Fill out other fields as required.
- Click Create Ticket to submit your request.
Information Technology Help Desk
Primary Support Areas
-
Banner (Faculty, Staff Only)
-
E-mail (Outlook/Office 365)
-
Mobile (College owned devices only)
-
Network Connectivity
-
Password/Login Issues
-
Audio Visual (AV)
-
WebEx Support
-
VoIP Phones
-
Centralized Printing/Papercut
-
Windows
Please Note: The IT Help Desk only supports campus owned equipment and software.
Contact Information
There are a couple of ways to request IT Support for technical assistance:
- Submit a Ticket
- Visit helpdesk.sctech.edu
- Click Submit Ticket button
- Select the Information Technology Category
- email: [email protected]
Support Hours
- Monday - Thursday 8-5:30
- Friday: 8-12
Please Note: All locations do not have on-site support. We recommend scheduling an appointment for all in-person visits. Remote support will be provided in some cases. During non-business hours, you can open a ticket, leave voice mail or e-mail us. We'll respond to your inquiry when we reopen the following business day.
Maintenance / Facilities Support
Primary Support Areas
-
Custodial
-
HVAC
-
Electrical
-
Plumbing
-
Equipment Moves
-
Repairs
-
Grounds
Contact Information
- Submit a Ticket
- Visit helpdesk.sctech.edu
- Click Submit Ticket button
- Select the Maintenance Category
Support Hours
- Monday - Thursday 7-4
- Friday: 8-12
Distance Education
Primary Support Areas (Faculty)
-
Blackboard
-
Course Shells
-
Online Teaching Software
Please Note: Distance Education provides support to faculty and students
Contact Information
There are a couple of ways to request IT Support for technical assistance:
- Submit a Ticket
- Visit helpdesk.sctech.edu
- Click Submit Ticket button
- Select the Distance Education Category
Please Note: Students submit support requests using an email address. Do not direct students to use the link above.
Support Hours
- Monday - Thursday 8-5:30
- Friday: 8-12
Please Note: During non-business hours, you can open a ticket, leave voice mail or e-mail us. We'll respond to your inquiry when we reopen the following business day.
Institutional Effectiveness
Primary Support Areas
-
Reports / Data (KMS, TigerNet Reports, EMSI)
-
Smart Catalog
-
Curriculum Updates
-
Envision
-
Accreditation
Contact Information
- Submit a Ticket
- Visit helpdesk.sctech.edu
- Click Submit Ticket button
- Select the Institutional Effectiveness Category
Support Hours
- Monday - Thursday 8-5:30
- Friday: 8-12
Please Note: During non-business hours, you can open a ticket, leave voice mail or e-mail us. We'll respond to your inquiry when we reopen the following business day.
